Delivery, Returns & Info
Delivery Information
Once your order is placed, we will contact you to arrange a suitable time for delivery.
In the event your order is out of stock we will contact you within 24 hours (or next business day) to advise lead-time or offer an alternative.
Courier will make attempt to deliver goods inside property but will most likely be curb side. Smaller orders will most likely be delivered to front door depending on weight of order and discretion of courier driver.
Your Responsibilities
Once you receive your order:
- Inspect your tiles upon delivery.
- Check for correct product, quantity, breakages etc.
- Any discrepancies, please report within 2 days.
If for some reason the courier is unable to deliver your order due to absent receiver, additional fees to re-deliver will be passed onto the purchaser of tiles.
It is the responsibility of the purchaser to ensure tiles are safe and protected from weather once order has been delivered.
Shipping Rates
Capital City Metro Areas
Capital City metro areas are calculated from city centre and includes up to a 40km radius. For example Melbourne metro area is calculated from Federation Square (Flinders Street Melbourne) and includes all suburbs within 40 kms.
The 40km radius applies to all Australian capital cities.
| City | Delivery Time | 0-199kgs | 200-299kgs | 300-499kgs | 0-499kgs | 500-750kgs |
|---|---|---|---|---|---|---|
| Melbourne | 2-3 Business Days | $70 | $120 | $195 | – | $225 |
| Sydney | 3-5 Business Days | – | – | – | $195 | $225 |
| ACT | 3-7 Business Days | – | – | – | $310 | $345 |
| Brisbane | 5-7 Business Days | – | – | – | $225 | $350 |
| Gold Coast | 5-7 Business Days | – | – | – | $295 | $365 |
| Adelaide | 3-5 Business Days | – | – | – | $195 | $230 |
| Perth | 10-12 Business Days | – | – | – | $480 | $620 |
| Darwin | 10-12 Business Days | – | – | – | $955 | $1050 |
| Hobart | 7-10 Business Days | – | – | – | $505 | $520 |
Regional Deliveries – Pricing TBC
Regional areas are all suburbs / towns outside of 40km radius from capital city. If you live outside of metro areas, shipping becomes a bit trickier and will require a customised calculation. This means we will source a few different carriers and supply the best possible price.
Please note that deliveries to regional areas may take longer to arrive than metro areas.
Large size panel tiles or orders over 750kg – Pricing TBC
Large size panel tiles usually incur an extra delivery charge therefore we will contact you to advise delivery fees.
Orders that weigh over 750kgs require a customised shipping calculation. This means we will source a few different carriers and supply the best possible price.
Shipping Options
I will organise my own freight
If you have your own preferred courier service provider, please supply details and our warehouse manager will be in contact with you. All orders are to be picked up from the warehouse. Once your order is ready we will contact you.
Warehouse address: 38 Dougharty Rd, Heidelberg West VIC 3081
I will pick up from Perini’s Heidelberg Warehouse
If you have a small order feel free to pick up from our Heidelberg warehouse. If you’re unsure whether your order will fit / be too heavy for your vehicle please contact us and we can guide you. Once your order is ready we will contact you.
Warehouse address: 38 Dougharty Rd, Heidelberg West VIC 3081
Deliver to a depot in my capital city – Pricing TBC
If you live in a regional area you may already be accustomed to picking up deliveries from a capital city depot rather than paying a premium to deliver to your door. If you are happy to drive to a depot to pick up your order please supply details and our warehouse manager will be in contact with you.
Returns / Exchanges / Cancellation
Once you receive your order please inspect your tiles ASAP and contact us immediately if there are any faults or other issues.
Please choose carefully as cancellation / refunds cannot be given for change of mind once we have received your order.
Returns / Exchanges / Cancellation can be given only if following conditions are met:
- Your request has been approved by a Perini team member
- The same batch is in stock
- Cancellation within 12 hours of placing your order on the website
- Returns within 2 days of receiving your order
- Return shipping is to be arranged and paid for by customer back to our Heidelberg warehouse
- Customer incurs 20% handling fee
- Special Order tiles cannot be returned or exchanged
Calculating Required Quantities
It is standard practise to order approximately 10% extra tiles to allow for cuts and wastage but some tiles may require more depending on style, shape and pattern of tile. Please calculate your required quantities carefully as we cannot guarantee the same shade will be available if extras are required. We can also not guarantee a refund if the batch purchased is no longer available or your request is outside of our terms. If unsure please contact us and we can guide you.
Colours / Image / Info Disclaimer
We take every effort to ensure that product images, colours and information provided on the website are all accurate. Colour of products may vary due to the light settings where the photo was taken, different device screen settings and batching variation. If you are unsure please order a sample prior to placing an order.
Every endeavour is made to keep the website product information complete and correct, however the customer is responsible for ensuring the product purchased is suitable for their specific requirements. If you have any concerns our team are happy to help. Please contact us via phone (03) 9421 0550 or email info@perini.com.au
Samples
Samples of our tiles are available for you to take home and test with other colours, finishes etc. Samples are free to pick up in-store (up to 5) or can be delivered to your door for a courier fee of $10 (2 samples) or $25 (up to 5 samples), which is refundable on your order over $500. Please note this is a refund of 1 sample order only. Sample tiles are approx. 100mm x 100mm in size.
