Delivery, Returns & Info

Calculations

It is standard practise to order approximately 10% extra tiles to allow for cuts and wastage but some tiles may require more depending on style, shape and pattern of tile. Please calculate your required quantities carefully as refunds cannot be given for left over tiles. If unsure please contact us and we can guide you.

Delivery Information

Once your order is placed, we will contact you to arrange a suitable time for delivery.

In the event your order is out of stock we will contact you within 24 hours (or next business day) to advise lead-time or offer an alternative.

If your order exceeds 750kg we will contact you within 24 hours to advise delivery fees.

Large size panel tiles usually incur an extra delivery charge therefore we will contact you to advise delivery fees.

Tile orders can be picked up from our Heidelberg warehouse. When your order is ready our warehouse manager will contact you to arrange a pick up time.

If for some reason the courier is unable to deliver your order due to absent receiver, additional fees to re-deliver will be passed onto the purchaser of tiles.

Courier will make attempt to deliver goods inside property but will most likely be curb side. Smaller orders will most likely be delivered to front door depending on weight of order and discretion of courier driver.

It is the responsibility of the purchaser to ensure tiles are safe and protected from weather once order has been delivered.

Shipping

Capital City Metro Areas

Capital City metro areas are calculated from city centre and includes up to a 40km radius. For example Melbourne metro area is calculated from Federation Square (Flinders Street Melbourne) and includes all suburbs within 40 kms.

The 40km radius applies to all Australian capital cities.

City Delivery Time Price:
0-499kgs
Price:
500-750kgs
Melbourne 2-3 business days $120 $195
Sydney 3-5 business days $165 $225
ACT 3-7 Business Days $280 $315
Brisbane 5-7 Business Days $195 $350
Adelaide 3-5 Business Days $165 $230
Perth 10-12 Business Days $450 $620
Darwin 10-12 Business Days $925 $1050
Hobart 7-10 Business Days $475 $520

Please note regional areas may take longer to arrive.

Pricing TBC- (Regional)

Regional areas are all suburbs / towns outside of 40km radius from capital city. If you live outside of metro areas, shipping becomes a bit trickier and will require a customised calculation. This means we will source a few different carriers and supply the best possible price.

Pricing TBC- (Order is over 750kg)

Orders that weigh over 750kgs require a customised shipping calculation. This means we will source a few different carriers and supply the
best possible price.

I will organise my own freight

If you have your own preferred courier service provider, please supply details and our warehouse manager will be in contact with you. All orders are to be picked up from the warehouse. Once your order is ready we will contact you.
Warehouse address:
38 Dougharty Rd, Heidelberg West VIC 3081

I will pick up from Perini’s Heidelberg Warehouse

If you have a small order feel free to pick up from our Heidelberg warehouse. If you’re unsure whether your order will fit / be too heavy for your vehicle please contact us and we can guide you. Once your order is ready we will contact you.
Warehouse address:
38 Dougharty Rd, Heidelberg West VIC 3081

Pricing TBC – delivery to a depot in my capital city

If you live in a regional area you may already be accustomed to picking up deliveries from a capital city depot rather than paying a premium to deliver to your door. If you are happy to drive to a depot to pick up your order please supply details and our warehouse manager will be in contact with you.

What to do once you receive your order

Inspect your tiles upon delivery.

Check for correct product, quantity, breakages etc.

Any discrepancies, please report within 2 days.

Returns / Exchanges / Cancellation

Once you receive your order please inspect your tiles ASAP and contact us immediately if there are any faults or other issues.

Please choose carefully as cancellation / refunds cannot be given for change of mind once we have received your order

Exchanges can be given only if following conditions are met:

  • Exchange has been approved by a Perini team member
  • The same batch is in stock
  • Within 7 days of delivery
  • Return shipping is to be arranged and paid for by customer back to our Heidelberg warehouse
  • Customer incurs 20% handling fee
  • All returns for exchange must be entire quantity. Partial returns and leftover tiles will not be accepted for return or exchange.
  • Special Order tiles cannot be returned or exchanged

Samples

Samples of our tiles are available for you to take home and test with other colours, finishes etc. Up to 5 samples are free to pick up in-store or can be delivered to your door for a $15 courier fee (up to 5 samples). Sample tiles are approx. 100mm x 100mm in size.

For a comprehensive copy of our Terms and conditions please download ‘Perini Terms of Trade’